Printer Service

Prevent lost production by identifying and rectifying faults before they occur.

We offer full service & preventative maintenance visits - Our engineers will give your printer a health check and a service to ensure that it is ready for optimal performance.

Some preventative maintenance is carried out whenever a field engineer is fixing a faulty machine, but preventative maintenance work is also available to end users who have not entered into a formal annual support contract.

Preventative maintenance visits can be carried out on single or multiple printers; pricing will vary depending on how long the engineer is on site.

The Service and Preventative maintenance will include the following:

• Remove printer outer shell and inspect / clean all drive belts, sensors, drive rollers, feed rollers, spools and feed mechanism.

• An inspection of the printheads / platen rollers / and media guides - clean, re-align and adjust if necessary, test

• Inspect processor boards - for traces of damaged circuitry

• Inspect power supply - ensure that safety standards are met

• Label/ribbon-test, match, check and advice on quality issues

• Re-assemble and clean internal areas of the printer

• Complete test prints and report (all findings) to end user and also provide recommendations for future use

• Technical advice and guidance

TPS has also invested in the industry’s best service software platform - ensuring the best possible customer service & response levels

Only pay for the time the engineer is on site to complete the job...

Cost List Price
Call out charge - Includes all engineer travel time plus the first 30 minutes on site £149
Additional hours/part hours used to complete the visit £75/hour