Printer Repair & Contracts

Say goodbye to unexpected repair bills, with a printer repair contract from TPS that can cost less per day than your daily cup of coffee!

TPS are the UK's leading supplier of onsite breakdown contracts for all leading thermal transfer printer brands.

Annual printer repair contracts provide a fixed cost upfront allowing businesses to budget in advance for potential malfunctions to printing operations, whether these consist of single printers or hundreds of printers spread across multiple manufacturing locations.

Silver - The most affordable of all 3, have peace of mind that all labour and engineer travel costs are covered for the duration of the contract, only parts are chargeable if required. For terms and conditions of this contract, CLICK HERE

Gold - An enhanced offer, as well as all labour and engineer travel costs being covered, non consumable parts (excluding printheads and platen rollers) are also covered. For terms and conditions of this contract, CLICK HERE

Platinum - Our best level of cover. As well as offering all that gold package offers, our platinum plan even includes ad hoc visits for media and printer setup issues, and a preventative maintenance visit too to keep printers in tip top condition, helping to prevent breakdowns in the first place! For terms and conditions of this contract, CLICK HERE

We've made it easier than ever to service and repair your customers equipment. You sell the service - We'll take care of the rest.

• Fixed costs upfront with no unexpected repair bills!

• Engineers travel time and labour charges already covered

• Gold and platinum also cover you for the cost of any non-consumable replacement parts

• NEXT WORKING DAY response for all service contracts, with as many visits as you need throughout the year

• Backed up by Telephone technical support to get you up and running the same day if possible

• Platinum even includes ad hoc visits for media/printer setup issues, as well as the cost to fit printheads and platen rollers (but not supply of these parts).

*Consumable parts


These include the parts on a printer that are high wear items and include the printhead, platen and pinch rollers. In other words these items need changing on a regular basis depending on the volume of media passing through the printer. The life of these parts can be dramatically improved by regular cleaning and care taken by the operator when removing media jams.

Current & Obsolete / Legacy printer models


The printer brands and models covered by annual onsite service contracts are listed within the latest edition of the TPS price list. This is regularly updated as new printers are introduced and added to the range. Please note that obsolete / legacy models refer to printers that are no longer supported by the printer manufacturer. We can still offer support for these printers but parts will be sourced and supplied on a best endeavours basis. The status of printers covered under a contract will be included on the contract.

Formal Contracts


All versions of repair contracts will be issued with a formal contract and will need to be signed by the reseller. An unbranded version of this contract will also be supplied for our reseller partners to use when supplying contracts to their customers to ensure that all conditions are clear and agreed in advance.

Our UK wide network of engineers are industry professionals who have been through extensive training programs and have at least 10 years of industry experience repairing thermal transfer printers.

Summary of Repair Contract Options

What Is Included With The Printer Repair Contracts Silver Gold Platinum
The Cost of all Engineers travel time* Included Included Included
The Cost of all Engineers Labour* Included Included Included
As Many visits as required throughout the year* Included Included Included
The cost & Supply of all Non-Consumable parts Not Included Included Included
Next business Day response level Included Included Included
Telephone Technical Support Included Included Included
The Cost of Fitting Print heads & Platen rollers Not Included Not Included Included
Support for Standard Windows Labelling Software Not Included Not Included Included
Visits for Media & Printer Setup issues Not Included Not Included Included
1 x Annual preventative maintenance Visit Not Included Not Included Included

*For qualified breakdown calls only. Fair usage policy applies. Please note; All versions of repair contract may require a pre-contract inspection.