Our UK wide network of engineers are industry professionals who have been through extensive training programs and have at least 10 years of industry experience repairing thermal transfer printers.
As well as highly experience engineers, TPS has also invested in the industry’s best service software platform to allow us to accurately follow printer breakdown calls, engineer’s locations, arrival on site, stock of spare parts and updates on current service calls.
No contract and feel the fault may not warrant an onsite visit? One of our engineers can arrange to call your customer, diagnose and possibly resolve the issue over the telephone.
When a faulty printer isn’t covered under an annual printer breakdown contract, Ad-Hoc call outs allow the printer to be repaired on a call by call basis without the need for a contract.
For a less time critical repair, your customer can arrange to send the faulty printer to the TPS workshop to have the fault diagnosed, repaired and/or serviced. Workshop repairs are often the most cost effective solution for non-urgent repairs;
Once you have sold a printer, we can arrange to visit site on your behalf and install it. Our engineers can provide localized, cost effective hardware and software installation services over a range of equipment to suit your customer’s needs.
We offer an on-site training course which will enable your customer to attain the optimum operational efficiency of their printers from their operators. This training will help improve efficiency as the operators will get a better understanding of how the printers work and what to do and not to do when issues occur.
Not only do GoDex printers represent great value for money, they also offer a low cost of ownership with competitively priced printheads, free GoLabel software and very competitively priced GoCare warranty upgrade options.
We have been working with a well-established IT equipment specialist finance leasing company called The Capital Group to help provide our reseller partners with some alternative ways to help sell hardware and systems to their customers.