Annual printer repair contracts provide a fixed cost upfront allowing businesses to budget in advance for potential malfunctions to printing operations, whether these consist of single printers or hundreds of printers spread across multiple manufacturing locations.
The Premium Printer repair contract is offered with a NEXT BUSINESS WORKING DAY response level. This means that the call will be responded to by 5pm on the following working day, and includes:
• All engineers travel time to and from site for qualified repair visits
• All labour charges as required to fix the printer breakdown
• The cost and supply of all non-consumable parts* (as defined below)
• As many visits as required throughout the contract period for qualified repairs
• Telephone technical support for printer repair issues
This contract does not include the cost of visits for fitting consumable parts such as printheads and platen rollers, visits due to media issues, support for labelling software, printer repairs due to malicious damage or issues as a result of operator misuse. These visits are still supported within the agreed response timeframe and a fixed call out fee plus our hourly rate will apply.
Standard Printer Repair Contracts are paid in advance for the twelve-month period.
The enhanced Premium Plus Printer Repair Contract is offered with a NEXT BUSINESS WORKING DAY response level. This means that the call will be responded to by 5pm on the following working day, and includes:
• All engineers travel time to and from site for all visits
• All labour charges as required to fix the printer issue
• All labour charges for replacing printheads and platen rollers
• The cost and supply of all non-consumable parts (as defined below)
• As many visits as required throughout the contract period including visits for media issues
• Telephone technical support for all issues
• 1 visit per year for preventive maintenance on each printer covered
• Support for standard labelling software programs – Ultralabel, Golabel, Bartender & NiceLabel
This contract does include the cost of visits for fitting consumable parts* such as print heads and platen rollers but does not include the cost of these parts. This contract does also include visits as required due to media issues or printer setup.
The preventative maintenance visit will either be carried out during a normal repair visit or scheduled for completion during the 11th month of the contract term.
Additional preventative maintenance visits can also be included within this contract at a 50% discount from the standard prices as listed within the latest TPS price list.
Premium Printer Repair Contracts are paid in advance for the twelve month period. However sites with 6 or more printers can be invoiced on a twelve month period but paid for on a quarterly basis.
This contract does not include the cost of visits or repairs for malicious damage.
What Is Included With The Printer Repair Contracts | Premium | Premium Plus |
---|---|---|
The Cost of all Engineers travel time* | ||
The Cost of all Engineers Labour* | ||
As Many visits as required throughout the year* | ||
The cost & Supply of all Non-Consumable parts | ||
Next business Day response level | ||
Telephone Technical Support | ||
The Cost of Fitting Print heads & Platen rollers | £49 per Visit** | |
Support for Standard Windows Labelling Software | £49 per Visit** | |
Visits for Media & Printer Setup issues | £49 per Visit** | |
1 x Annual preventative maintenance Visit | 50% Discount |